FAQs
Sectormentor: Help! I can't see any data on my online account (web app)
Have you tried syncing the data on your phone? It could be that you have not synced since you last collected information with your Sectormentor phone app. Got to the Sectormentor app, on the homescreen select 'Admin' and then 'Sync'. You will then ...
How do I add info that has happened in the past / in previous years?
You can add new information onto your Sectormentor account through the phone app or the web app dashboard. Web app: Login on any browser. Go to Activities, click the 'Add activities' button top right and select whether you are adding information for ...
I've numbered by blocks / sample sites - why are they appearing in the wrong order?
When numbering your blocks or sample sites on Sectormentor, it's important to ensure they are prefixed with a 0 - 01, 02, 03, 04 etc. Or - if you're going up to three digits, you'll need to start with 001, 002, 003. Otherwise you'll end up with a ...
What happens to my data if I end my contract? How to download data
All data can be downloaded at any time, so you can store all of your data on Excel (or Numbers etc) separately on your computer. In order to download your data to an external spreadsheet, log in to your Sectormentor account on the web app, go to ...
How do I download the app on additional devices / add another user on the same farm?
Ensure both users have downloaded the Sectormentor app. In order to add another ‘user’ to the same farm (on a separate device), login to the web app, and click on the ‘users’ tab on the left hand side menu bar. When you create a new user, their ...
How do I add a photo that I haven’t taken on my phone? (i.e. a file on my computer)
You can upload a photo that exists on your computer through the web app. Go to the ‘Activities’ tab on the left hand side menu Click on the field that you want to add the photo to Click on ‘Edit Photos’ You should then have an option to add a photo ...
How do I choose the order that sample sites appear on my account / app?
The best way to do this is to create a numbering system for the sample sites in the order you’d like them to appear. Just add a number to the start of the name of the sample. E.G: 01. Top Vine 02. Middle Vine Make sure you prefix each number with a ...
What happens if I get a new phone?
You can easily access all of your activities / data on your new phone. You will need to download the Sectormentor app on your new phone (download link is here for Android, and here for iPhone), and login as usual - your username will be your email. ...
I can’t get my phone to scan tags, it says NFC disabled?
You may need to switch on NFC capabilities: From your home screen, tap ‘’. Tap on ‘Settings’, and then ‘More’ Tap the ‘NFC’ slider to switch it on. Let us know if your phone still isn't scanning tags and we'll be happy to support! Follow this link ...
Does my phone need any specifications for Sectormentor to work?
The phone should have ‘NFC’ functionality, and a good camera is useful (although not essential) for documenting any observations you have on the field. It’s also valuable to have a battery life that will last for the amount of time you spend out ...
How do I download / export specific activities from my account?
Go to the ‘Activities’ tab while logged into the web app. Click ‘Advanced Filter’, and add the relevant date range for your download (leave the dates blank to create a list of all data). Search for the activity you'd like to be listed. You can add ...
How can I report a dead tree?
You can add a detail called ‘Dead?’ with a yes & no option. Using this to report a dead tree will mean it’s easier to see whether you’ve already recorded it or not. Let us know if you'd like help setting this up and we'll be very happy to support!
How do I report diseased vines?
In terms of naming, you can just add a -d at the end of the name E.g 01-CHA-006-32-d - block 1, chardonnay, row 6, vine 32 is diseased Currently you can't add new vines whilst out in the vineyard, so if you will only be identifying diseased vines ...